faq

We do not accept returns or exchanges. If your order has been lost in transit, damaged or does not meet your expectations, please reach out to us via the form below.

Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot guarantee modifications or cancellations. If you need to make changes, please contact our customer service team as soon as possible.

Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on your location. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the recipient.

For standard ship orders typically arrive 3-5 business days after purchase. For priority shipping, orders typically arrive 1-3 business days after purchase.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your account on our website to check the status of your order.

We accept a variety of payment methods, including: Credit/Debit Cards (Visa, MasterCard, American Express) PayPal

Customs charges are fees imposed by a country's government on goods imported into that country. These can include duties, taxes, and handling fees. The charges vary depending on the country, the type of product, and its value. Customs fees are assessed by the customs authorities of the destination country. These fees are based on the value and nature of the imported goods and are determined according to the local customs regulations.

Delays due to customs processing are beyond our control. We recommend allowing additional time for delivery and checking with customs for updates on your shipment status.

We cannot provide an estimate of customs charges as they are determined by the customs authorities of your country. For a rough estimate, you may want to check with your local customs office or use an online customs duty calculator, if available.

Customs charges are not included in the purchase price because they are imposed by the government of the destination country and vary depending on several factors, including the type of goods and their value. Our company does not cover customs charges. These fees are the responsibility of the recipient. We recommend checking with your local customs office for details on the applicable rates and procedures.

As the recipient of the goods, you are responsible for paying any customs charges that may be incurred. These charges are not included in the purchase price of the item and are billed separately by the customs authorities upon import.